Shzam Online Tutoring Marketplace | Shzam Tutoring

FAQ

Frequently Asked Questions

How do new students get started?

What is "Fund a Friend" and how does it work?

In what time zone are the time slots listed?

How do I report a website bug?

I was unhappy with my tutoring session. How do I voice a complaint and what is the process?

How do I provide a rating after my session?

Where can I demo the whiteboard?

I have a small group (of 9 people or fewer) that would like to be taught/tutored in a subject that isn't offered as a group class. Is it possible to have this offered as a group class?

Do I need to schedule the session at the time of purchase?

If someone applies to be a tutor on Shzam, how is it decided if he or she will be accepted?

Are there different ways to schedule sessions with a tutor? What are they?

Does Shzam provide material or a curriculum for tutors to teach?

When using Request a Session, what is a First Available Tutor?

My tutor never showed up for our scheduled session. What should I do and how do I get a refund?

I wasn't happy with my tutoring session. Is it possible to get a refund?

Can I cancel a session I've signed up for and are there any penalties?

I've been notified that a student wants to schedule for a specific time, how do I accept or decline?

Do I set my own rates or does Shzam? Who decides which subjects I can tutor?

If someone applies to be a tutor on Shzam, how is it decided if he or she will be accepted?

Why am I not showing up among the list of tutors?

How do I withdraw the funds that I have earned?

If a student messages me while I'm not on-site will I be notified by text message or email?

Even though I've set my availability calendar, I don't want a student to be able to schedule for an available time without consulting me first. How do I do this?

If a student (attempts to) schedule(s) a session with me, will I be notified by text message or email?

How can I enhance my profile and make it stand out?

Is there a way that I can be notified about requested sessions?

I would like to offer a group class. How can I do this?

Where can I demo the whiteboard?

I missed a tutoring session. What should I do?

Am I able to have a tutoring session with more than one student at a time?

Why is my tutoring application pending? How long will it be before I know if I've been accepted or declined?

Can I collect payment from a student directly instead of the student paying through the Shzam marketplace?

Does Shzam provide material or a curriculum for tutors to teach?

Am I an employee of Shzam?

How do I submit a partial or complete refund to my learner?

Is there a way that I can be more proactive in finding students to work with?

What forms of payment are accepted?

What is the bonus and how does it work?

What commission does Shzam take from tutors?

What commission does Shzam take from learners?

What operating systems are supported?

How many learners can a single whiteboard support?

Do I need a headset and microphone and/or webcam to use the whiteboard?

Am I able to save the whiteboard that we worked on and refer back to it later?

Is there a place where I can read more about the whiteboard?

What browsers can I use for the tutoring session?

Can I use a tablet instead of a computer during the session?

Where can I demo the whiteboard?

Is there a place where I can read more about the whiteboard?

Does the whiteboard/classroom save automatically or do I need to save it?

Am I able to record the tutoring session and view it later?

Can more than one person write on the whiteboard at a time? How interactive is the whiteboard?

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