Welcome to Shzam, we are a electronic tutoring marketplace platform where students can purchase and schedule virtual sessions with tutors. Any term that is capitalized throughout this Privacy & Cookies Policy ("Policy”) and is not specifically defined shall have the meanings given to the applicable capitalized terms in the Shzam Terms and Conditions.

We care about Your privacy, this Policy explains how We collect, store, process, and otherwise process Your Personal Data when You use www.shzam.com ( "Site”). We may also collect Your data through digital offerings, mobile applications, stores, events, or other products or services, all of which are part of Shzam.

Please take some time to read this Policy, along with our Terms of Use, in order to ensure You understand and are comfortable with our use and disclosure of Your Personal Data.

Please note that this Policy only applies to our Site. When using the Site, You may find links to other Sites, apps, and services, or tools that enable You to share information with other Sites, apps, and services. Shzam is not responsible for the privacy practices of these other Sites, apps, and services and We recommend that You review the privacy policies of each of these Sites, apps, or services before connecting Your Shzam Account or sharing any Personal Data.
If You do not agree to any of the provisions of this Policy, You should not use the Site. If You have any questions or concerns about this Policy, You can contact us at contact@shzam.com.

At Shzam, We believe it is important that You must know what Personal Data We collect about You, why We collect it, and how We use and share it. We have made this Policy to simplify the data protection practices that We follow.

DEFINITIONS
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural. For the purposes of this Privacy & Cookie Policy:
i.) "Account" means a unique account created for You to access our Service or parts of our Service.
ii.) "Cookies” are small files that are placed on Your computer, mobile Device or any other Device by a Site, containing the details of Your browsing history on that Site among its many uses.
iii.) "Data Controller" for the purposes of the GDPR (General Data Protection Regulation), refers to the Service Provider as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
iv.) "Device" means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
v.) "Personal Data" is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
vi.) "Policy” refers to this Privacy and Cookie Policy.
vii.) "Service" refers to the Site.
viii.) "Service Provider" means any natural or legal person who processes the data on behalf of the Service Provider. It refers to third-party companies or individuals employed by the Service Provider to facilitate the Service, to provide the Service on behalf of the Service Provider, to perform services related to the Service, or to assist the Service Provider in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
ix.) "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
x.) "Site" refers to Shzam, accessible from info@shzam.com.

WHAT PERSONAL DATA DO WE COLLECT?
We ask You for certain personal information in order to provide You with the products You wish to receive. For example, when You place an order with us, contact our customer service, receive messages, create an Account, or use our Site.

Personal Data that We collect includes the following -
i.) contact information including name, email, telephone number, and billing and shipping addresses;
ii.) login and Account information, including username, password, and unique user identifier;
iii.) Personal Data including gender, place of residence:;
iv.) images, photos, and videos;
v.) personal preferences including Your marketing and cookie preferences.
vi.) Tax information that includes home/work address, city, state, zip code, social security number, and Business identity Tax Classification), full legal name, and any related information contained in the resume.

PERSONAL DATA WE COLLECT AUTOMATICALLY
There are certain Personal Data that We may collect automatically as the result of Your use of the Site, subject to the choices You make in Your settings, or through the use of Cookies and other Web analytics services as described in the Cookies section of this Policy. This Personal Data generally includes -
i.) Usage Information. We may collect Personal Data about Your interactions with the Site, including the pages that You visit and links You click on, the pages You view, post a comment or review, the time, frequency, and duration of Your visits to the Site, and whether You interact with email messages, for example, if You opened, clicked on, or forwarded the email message. This use of Your Personal Data is based solely on contractual purposes should You have accepted our Terms of Use.
ii.) Log Data. We may automatically collect log information when You use the Site, even if You have not registered for an Account or logged in. What Personal Data includes, among other things: details about how You’ve used the Site (including links to third-party sites or services), Internet Protocol (IP) address, access times, Your browser type and operating system, Device information, Device event information (e.g., crashes, browser type), and the page You’ve viewed or engaged with before or after using the Site. This Personal Data is essential for our service and is therefore either based on contractual purposes or on legitimate interest if no contract exists. Please be aware that We need log data as We are under contractual obligation to track the use of content by our content providers.
iii.) Cookies. We may use Cookies and other similar technologies, such as local storage, and mobile Device identifiers, and may also allow our business partners to use these tracking technologies on the Site, or engage others to track Your behavior on our behalf. The type, number, and function of Cookies can vary depending on Your individual selection. For more information on our use of these technologies, see our section on Cookies in this Policy.
iv.) Device Information. We may collect Personal Data from and about the Devices You use, including how You interact with the Site and information about the Device itself, such as the hardware model, operating system, IP addresses, cookie information, Device settings, mobile carrier information, mobile Device, and advertising identifiers, apps installed, browser type, language, battery level and time zone. This information allows us to recognize and associate Your activity, and provide personalized content and advertising, consistently across all of Your Devices. Such use of Personal Data is based on Your consent given either within our Site or within Your Device.

WHAT TOOLS DO WE USE TO MANAGE THE COLLECTED DATA?
While You use our Site, We will also notify You in a timely manner or obtain consent for certain procedures. For example, We obtain consent to use Your location or send push notifications. We may obtain this consent through the Site or using the standard permissions available on Your Device.

In many cases, Your Web browser or mobile Device Site will provide additional tools to allow You to control when Your Device collects or shares certain categories of personal information. For example, Your mobile Device or Web browser will provide tools to allow You to manage cookie usage or location sharing. We encourage You to familiarize Yourself with the tools and use them on Your Devices.

PROTECTION FOR CHILDREN
Shzam does not knowingly collect information from people under the age of 13. If you are an individual under the age of 13, please do not register with Shzam or supply any of your personal information. If an individual (such as a parent or guardian) has provided information concerning a child under the age of 13, please contact Shzam administers at contact@shzam.com to have the information deleted. All contact, including messages and tutoring sessions, between a tutor and minor should, of course, be monitored by a parent, guardian, or authority.

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GDPR
We may process Personal Data under the following conditions -
i.) Consent. You have given Your consent for processing Personal Data for one or more specific purposes.
ii.) Performance of a contract. Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
iii.) Legal obligations. Processing Personal Data is necessary for compliance with a legal obligation to which the Service Provider is subject.
iv.) Vital interests. Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
v.) Public Interests. Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Service Provider.
vi.) Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Service Provider.

In any case, the Service Provider will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

WHAT ARE YOUR DATA PROTECTION RIGHTS?
We would like to make sure that You are fully aware of Your data protection rights. Every user of our Site is entitled to the following -
i.) The right to access. You have the right to request a copy of Your Personal Data. We may charge a small processing fee for this service.
ii.) The right to rectification. You have the right to request us to rectify any information that You believe is inaccurate or incorrect. Further, You also have the right to complete any information that You believe is incomplete.
iii.) The right to erasure. You have the right to request us for the erasure of Your Personal Data under certain special circumstances.
iv.) The right to data portability. You can obtain and re-use Your Personal Data for Your own purposes across different services. You can request a copy of the information collected from You under certain special circumstances.
v.) Withdraw Your consent. You have the right to withdraw Your consent from using Your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

WHAT ARE COOKIES AND WHAT TYPE DO WE USE
Cookies are text files placed on Your computer or any other mobile Device to collect standard information and visitor behavior information. When You visit our Site, We may automatically collect from You through Cookies or other similar technology.
We use Cookies in a range of ways to improve Your experience when You visit our Site, this includes -
i.) keeping You signed in;
ii.) understanding how You use our Site;
iii.) understanding Your preferences so that We can refer You to products for future purchases.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile Device when You go offline, while Session Cookies are deleted as soon as You close Your Web browser.

We use both Session and Persistent Cookies for the purposes set out below -
i.) Necessary and Essential Cookies
Purpose: These Cookies are essential to provide You with services available through the Site and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
ii.) Cookies Policy / Notice Acceptance Cookies
Purpose: These Cookies identify if users have accepted the use of Cookies on the Site.
iii.) Functionality Cookies
Purpose: These Cookies allow us to remember choices You make when You use the Site, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Site.
iv.) Tracking And Performance Cookies
Purpose: These Cookies are used to track information about traffic to the Site and how users use the Site. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Site. We may also use these Cookies to test new pages, features, or new functionality of the Site to see how our users react to them.

RETENTION OF YOUR PERSONAL DATA
The Service Provider will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Service Provider will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at multiple locations which it means that this information may be transferred to — and maintained on — computers located outside of Your state, province, Country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Service Provider will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA
i.) Business Transactions. If the Service Provider is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
ii.) Law Enforcement. Under certain circumstances, the Service Provider may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
iii.) Other Legal Requirements. The Service Provider may disclose Your Personal Data in the good faith belief that such action is necessary to: (a) Comply with a legal obligation; (b) Protect and defend the rights or property of the Service Provider; (c) Prevent or investigate possible wrongdoing in connection with the Service; (d) Protect the personal safety of Users of the Service or the public; (e) Protect against legal liability.

SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

DETAILED INFORMATION OF PROCESSING YOUR PERSONAL DATA
The third-party Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

One example may be the payment gateways and other transaction processors. They might have their own privacy policies they are governed by as per the applicable laws and regulations they are subject to. We are required to provide them with the information that they require to process Your purchase-related transactions. For these third-party Service Providers, We recommend that You read their privacy policies to understand the manner in which Your personal information will be handled by these third-party Service Providers.

Particularly, some Service Providers may be located in or have facilities that are located in or have facilities that are located at a different jurisdiction than You or us. In case You choose to proceed with a transaction that involves the services of a third-party Service Provider then Your information may become subject to the laws of the jurisdiction(s) in which that Service Provider or its facilities are located.

As an example, if You are located in Canada and Your transaction is processed by a payment gateway located in the United States, then Your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once You leave our Site or are redirected to a third-party Site or application, You are no longer governed by this Privacy Policy or our Site’s Terms of Service.

DETAILS OF SERVICE PROVIDERS USED BY US
i.) Email. We may use Your Personal Data to contact You with newsletters and other information that may be of interest to You. You may opt out of receiving the newsletter and some other communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
ii.) Payments. We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing (e.g. payment processors). We currently use Stripe and PayPal. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

EXERCISING YOUR GDPR DATA PROTECTION RIGHTS
You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that We may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data.

LINKS TO OTHER SITES
Our Service may contain links to other Sites that we do not operate. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

GOOGLE USER DATA AND API
Our Service's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

CHANGES TO THIS PRIVACY AND COOKIE POLICY
We may update Our Privacy & Cookie Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US
If You have any questions about this Privacy & Cookie Policy, You can contact us by sending us an email: contact@shzam.com.